TERMS AND CONDITIONS
Welcome to the Family Rich web store!
Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms.
Copyright & Trademarks:
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written, and other materials that appear as part of this site are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled, and/or used under license or with other legal authority by Family Rich, LLC. The site as a whole is copyright protected.
Correction of Errors and Inaccuracies:
The information on the site may contain typographical errors or inaccuracies and may not be complete or current. Family Rich, LLC therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability, or otherwise.
We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor’s display of any color will be accurate.
There will be no refunds, the product can either be exchanged or store credit can be given.
Our goal is for you to be satisfied with your purchase from Family Rich. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from familyrich.com, you may exchange it for a different color, size or style. You have 10 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
• Merchandise must be returned within 10 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached. (if applicable)
Prior to exchanging the item(s):
Please contact us via e-mail to inform us of your return: Stephanie@familyrich.com
*When shipping your item(s) back to us, please include:
A copy of your original invoice and a written explanation of the item(s) you are exchanging for.
All exchanges are dependent on current stock availability and condition of product upon inspection.
If we do not have the item available, we can issue you webstore credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested.
Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.
Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
CEO, Family Rich, LLC
P.O. Box 850
La Puente, CA, 91747