SHIPPING & RETURNING
Domestic Shipping Policies:All US Orders - USPS Flat Rate Shipping USD$7.00
Please allow 3-5 business days for your order to be processed and shipped.
- Orders with shipping addresses in the lower 48 States will ship via USPS Standard shipping service.
- Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority shipping services.
International Shipping Policies:All International Orders - International Flat Rate Shipping USD$15.00
Please allow 3-5 business days for your order to be processed and shipped.Depending on each countries’ shipping carrier, delivery times may vary. Typically USPS “Priority Mail” will take 7-20 business days.
All orders will receive a shipment notification email with tracking once your order has shipped.
Our goal is for you to be satisfied with your purchase from Family Rich. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from familyrich.com, you may exchange it for a different color, size or style. You have 10 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
• Merchandise must be returned within 10 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached. (if applicable)
Prior to exchanging the item(s):
Please contact us via e-mail to inform us of your return: Stephanie@familyrich.com
When shipping your item(s) back to us, please include:
- A copy of your original invoice and a written explanation of the item(s) you are exchanging for.
All exchanges are dependent on current stock availability and condition of product upon inspection.
If we do not have the item available, we can issue you webstore credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested.
Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.
Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the address provided (We are not liable for packages lost in transit; please have a tracking number for your reference and proof).
There will be no refunds, the product can either be exchanged or store credit can be given.