Welcome to the Family Rich web store. Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms.
Copyright & Trademarks:
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written, and other materials that appear as part of this site are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled, and/or used under license or with other legal authority by Family Rich, LLC. The site as a whole is copyright protected.
Correction of Errors and Inaccuracies:
The information on the site may contain typographical errors or inaccuracies and may not be complete or current. Family Rich, LLC therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability, or otherwise.
We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor’s display of any color will be accurate.
There will be no refunds, the product can either be exchanged or store credit can be given.
Our goal is for you to be satisfied with your purchase from Family Rich. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from familyrich.com, you may exchange it for a different color, size or style. You have 10 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
• Merchandise must be returned within 10 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached. (if applicable)
When shipping your item(s) back to us, please include:
A copy of your original invoice and a written explanation of the item(s) you are exchanging for.
All exchanges are dependent on current stock availability and condition of product upon inspection.
If we do not have the item available, we can issue you webstore credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested.
Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.
Shipping fees are non-refundable.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
Shipping & Delivery:
Domestic Shipping Policies:
Please allow 1-3 business days for your order to be processed and shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority.
International Shipping Policies:
Please allow 1-3 business days for your order to be processed and shipped. Depending on choice of Carrier, delivery times may vary. Typically for USPS First-Class International shipments, please allow 2-3 weeks for delivery. USPS “Priority Mail” 7-14 days. FedEx/UPS varies with choice of delivery method. You will receive a shipment notification email with tracking once your order has shipped.
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Familyrich.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals.
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways
· To process transactions.
· To send periodic emails (the email address you provide for order processing, will only be used to send you information and updates pertaining to your order)
Your information whether public or private will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent; other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information every time you place an order, including the use of a secure server.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and are also required to keep the information confidential.
After a transaction, none of your private information (credit cards, social security numbers, financials, etc.) will be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer any of your personal information to outside parties.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you in any way as a customer; so long as those parties agree to keep this information confidential. We do reserve the right to release your information when we believe such release is appropriate to comply with the law, enforce our site policies, or for protecting ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years of age or older.
Terms and Conditions
Please also visit our terms and conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
*This policy was last modified on 06-03-16.
CEO, Family Rich, LLC
P.O. Box 850
La Puente, CA, 91747
Contact & Support
Family Rich, LLC
P.O. Box 850
La Puente, CA, 91747